RPM eco is a Canadian company that offers an integrated management system for recyclables. Collecting materials and running the recycling process is one of their main daily tasks.
In terms of collecting products, different employees have different roles such as the Sales Representatives who build, maintain and develop relations with clients. The Collection Center Managers are responsible for delegating truck drivers to a certain collection site or assigning routes based on the situation. Other roles include Customer Care Agent, Dispatcher and Admin, etc. The project is to redesign a tool that plays an important role in most of the employee’s daily work.
Cedrik: Client, Product Owner, Creator of the original Power BI tool
Yiru: Product Designer
Eric: Head of engineer team, Product Manager
This project required me to consider different user roles when constructing the basic structure of this tool. In retrospect, this was also a valuable opportunity to practise user-centred design thinking. Meanwhile, the collaboration with the data scientists in the process of transforming to the new product was very inspiring as it discovered multiple solutions from which we were able to pick out the best.
